Customer feedback on the product
Delivery and Installation Experience: The equipment arrived with intact packaging and no transportation damage, and accompanying accessories (such as spare filters and toolkits) were complete. The after-sales team responded promptly, visiting on the same day of delivery to assist with debugging. The entire process—from machine inspection, hydraulic system testing to operation demonstrations—was professional, and all pre-startup preparations were completed in just 3 hours. The customer highly recognized the service efficiency.
Operational Performance: During the trial run, the equipment delivered stable power output. Even when operating in hard soil strata, the digging force remained strong, with the hourly earthwork handling capacity increasing by approximately 15% compared to old equipment of the same tonnage. The hydraulic system operated smoothly, with no jamming in bucket lifting/lowering or rotation. The coordinated performance of composite actions significantly reduced the operation cycle time.
Operation and Comfort: The cab has excellent sealing, with effective dust and noise control—even in outdoor dusty environments, the interior remains clean. The seat is adjustable in multiple angles, paired with a suspended shock absorption design; after 8 hours of continuous operation, the operator’s fatigue is significantly lower than with previously used equipment. The control panel layout is intuitive, with sensitive button responses, allowing newly recruited drivers to operate independently after simple training.
Details and Reliability: Key components (such as bucket pins and hydraulic pipeline interfaces) adopt reinforced designs. After 1 month of high-intensity operation, there were no signs of loosening or leakage. The fuel consumption rate is lower than the value specified in the manual; calculated based on an average of 10 hours of daily operation, it saves approximately 800 yuan in fuel costs per month, with economic efficiency exceeding expectations.
Summary: The customer highly praised the equipment’s overall performance, operational efficiency, operational comfort, and fuel economy, particularly recognizing its stability under complex working conditions and the responsiveness of the after-sales team. The customer stated that the equipment has quickly integrated into the existing construction processes, effectively accelerating the project progress. They plan to include the same model in the next quarter’s procurement list and are willing to recommend the brand to peers. Currently, there are no feedbacks regarding quality or usage issues.
